Terms of service

Terms of Service

Last updated: February 25, 2026

This website is operated by STARLITPAW Trading Co., Limited (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to STARLITPAW Trading Co., Limited.

By visiting our website or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and content contributors.

1. INTERPRETATION AND DEFINITIONS

  • Company: Refers to STARLITPAW Trading Co., Limited.

  • Service: Refers to the website and products offered on .

  • You: Means the individual accessing or using the Service.

2. USER ACCOUNTS

To access certain Services (like making a purchase), you may be required to create an Account. You are solely responsible for any activity that occurs through your Account. You agree to provide us with complete, accurate, and updated information at all times.

3. USER CONTENT & CUSTOMIZATION

Our Service allows you to submit User Content (e.g., memorial text for engraving, uploaded photos).

  • Responsibility: You are responsible for ensuring that custom memorial text or uploaded photos are accurate and do not infringe on third-party rights.

  • Accuracy: STARLITPAW Trading Co., Limited is not liable for errors provided by the user (e.g., misspelled names or incorrect dates).

4. PRODUCT INFORMATION & MEMORIAL ITEMS

We specialize in pet urns and custom remembrance items.

  • Variations: Due to the nature of materials (wood, ceramic, etc.), slight variations in color and grain may occur.

  • Specifications: You are responsible for selecting the correct size or specification for your pet based on our provided size guides.

5. INTELLECTUAL PROPERTY

The Service and its original content, features, and functionality are and will remain the exclusive property of STARLITPAW Trading Co., Limited. Our trademarks and trade dress may not be used without prior written consent.

6. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the entire liability of the Company shall be limited to the amount actually paid by You through the Service. In no event shall the Company be liable for any special, incidental, or consequential damages.

7. GOVERNING LAW

The laws of Hong Kong S.A.R., excluding its conflicts of law rules, shall govern these Terms and Your use of the Service.

8. DISPUTE RESOLUTION

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

9. CONTACT INFORMATION

For questions about these Terms, please contact us:

  • Email: official@starlitpaw.com

  • Mailing Address: Room 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong.

  • Website: www.starlitpaw.com