Privacy policy

Privacy Policy Last updated: February 25, 2026

STARLITPAW ("we", "us", or "our") operates the website: (the "Services"). We are committed to protecting your privacy and ensuring a secure shopping experience. STARLITPAW is powered by Shopify, which enables us to provide our Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services or otherwise communicate with us.

1. PERSONAL INFORMATION WE COLLECT We collect information that identifies, relates to, or describes you. The categories of personal information we collect include:

  • Contact Details: Name, shipping address, billing address, and email address.
  • Financial Information: Payment confirmation and transaction details. (Note: All payments are processed securely through our payment service providers; we do not store your full card numbers on our servers).
  • Account Information: Username, password, and security questions.
  • Transaction Information: Items you viewed, items in your cart, purchase history, and returns.
  • Device & Usage Information: IP address, browser type, time zone, and how you interact with our website (collected automatically via cookies and similar technologies).

2. HOW WE USE YOUR PERSONAL INFORMATION We use your information to provide you with a seamless shopping experience, including:

  • Order Fulfillment: Processing payments, arranging shipping, and providing invoices/order confirmations.
  • Customer Support: Responding to your inquiries and resolving issues.
  • Security & Fraud Prevention: Screening orders for potential risk or fraud to ensure a safe transaction environment.
  • Marketing: Providing you with targeted advertisements or marketing communications we believe may be of interest to you (only with your consent).

3. SHARING PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Shopify: We use Shopify to power our online store. .
  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. .
  • Compliance: We may share your information to comply with applicable laws or respond to a lawful request for information.

4. BEHAVIORAL ADVERTISING & YOUR RIGHTS We use your Personal Information to provide you with targeted advertisements. You can opt-out by visiting:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Your Rights: If you are a resident of the European Economic Area (EEA) or the UK, you have the right to access, correct, update, or delete the personal information we hold about you.

5. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. CHILDREN'S PRIVACY The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

7. SECURITY We employ industry-standard security measures (such as SSL encryption) to protect your data. However, no method of transmission over the Internet is 100% secure.

8. CHANGES We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT US If you have any questions about our privacy practices or wish to exercise your rights, please reach out to us via the following official channels. We strive to respond to all inquiries within 24 hours.

  • Store Name: STARLITPAW
  • Support Email: official@starlitpaw.com
  • Mailing Address: Room 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong.
  • Online Support: You can also contact us via the "Contact Us" form or the Live Chat icon on our website.
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT).